Privacy Policy
Effective Date: Dec 2021
Welcome to Kuulie! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software as a service (SaaS) solution for digitalizing freight forwarder operations. This policy is in accordance with the laws of Hong Kong.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information
- Identification Information: Name, email address, phone number, company name, job title, and other contact details.
- Account Information: Username, password, account settings, and preferences.
- Payment Information: Billing address, credit card details, and other financial information necessary to process your transactions.
b. Technical Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Log files, usage data, and analytics related to how you interact with our services.
c. Other Information
- Customer Support: Information you provide when you contact us for support, including the content of your communications.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Process transactions and manage billing.
- Improve, personalize, and expand our services.
- Communicate with you, including responding to inquiries, providing customer support, and sending updates and promotional materials.
- Monitor and analyse usage and trends to enhance your experience.
- Ensure the security and integrity of our services.
- Comply with legal obligations and enforce our terms and policies.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: To protect and defend our rights and property, or to prevent or investigate possible wrongdoing in connection with our services.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Data Protection Rights
You have the following rights concerning your personal information:
- Access: The right to access and request copies of your personal information.
- Correction: The right to rectify inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information, under certain conditions.
- Restriction: The right to request the restriction of processing your personal information, under certain conditions.
- Objection: The right to object to our processing of your personal information, under certain conditions.
- Portability: The right to request the transfer of your personal information to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us at [email protected].
7. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Thank you for choosing Kuulie. We value your trust and are committed to protecting your privacy.
